RETURNS & EXCHANGE
General Return Information
At E-Bike Alley, we always aim to help you find the correct product in the correct size when you visit our store. In fact, we strongly encourage all customers to try multiple sizes, styles and types of Electric Bikes, so that you can start enjoying your new Electric Bike as quickly as possible and avoid the need to do an exchange.In the event that you do need to return a product, our simple Return and Exchange policy makes it fast, easy and worry-free to do so.
Regular Return and Exchange Policy
E-Bike Alley will gladly accept returns within 30 days of original purchase date.
Items must be in new condition, with all original packaging, with no damage to the product, and not more than 15 miles on the odometer.
All returns must include all manuals and accessories provided with the product.
Returns and Exchanges may be made at any E-BIke Alley location.
More information and a few exceptions are listed below.